Cover-More Travel Insurance(은)는 더 이상 Feefo에서 활동하는 고객이 아닙니다
모두 3,254개의 리뷰 보기
TC
Trusted Customer
Feefo 인증됨
Geographe W>A>
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
service is poor
I have forwarded two emails to cover more in the past week regarding my policy but have not had the courtesy of a reply. This matter is urgent Very poor serviceService is poor
Customer Service Team
Cover-More Travel Insurance
6 years ago
We're so sorry about this experience.
We're currentlye experiencing extremely high volume of enquiries via our Telephone and Emails. We have followed up on your behalf.
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
I was the victim of a bag grab in Vietnam.
My claim was processed which was great, but it took a long time and I had to submit information more than once.
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
Respect, follow through, respond to complaints.
Stick to their online quotes. Respond respectfully and professionally to phone and email enquiries and complaint s.
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi, we're so sorry for the delay responding to your emails due to the unexpected high volume of enquiries
So we can assist you better, can you please provide the nature of your enquiry.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Easy and effective.
System was easy to work and effective; interview for pre-existing medical condition was efficient and appropriate.
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
Great service
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
It has been a week and I still havn’t heard back from Cover more
I would like to have my email answered, I have been waiting for a week to hear back
0
공유
TC
Trusted Customer
Feefo 인증됨
Rosemeadow
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
They are good but a little expensive if you need extra cover
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
I have to ring them to add a day. Haven't done it yet
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi,
Thank you for your feedback. We can confirm that your travel insurance policy 720100015655 was extended at your request on 14/01/2020. An updated copy of your Certificate of Insurance was sent to the email address listed on the policy.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Cover-Nothing
They charged a fortune to include cancellation cover and existing medical conditions but when I did have to cancel it took 2 hours waiting on the phone for the overseas call centre operator to...
자세히 읽기
Customer Service Team
Cover-More Travel Insurance
6 years ago
Thank you for your feedback.
We're so sorry about the experience you had with our team member on the phone. We would like to review this call for you. Can you kindly confirm if you are happy for us to contact you regarding this policy?
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Cover-More Travel Insurance에 대한 Trusted Customer의 의견:
Why would you bother with travel insurance??
Not much to tell - we've booked to go to Japan in May and have already been told by Covermore that should we cancel because of the coronavirus concerns - we're not covered.
Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi,
Thank you for your feedback.
We're sorry to hear that we have disappointed you. For the details our current Claim Advice in relation to the Coronavirus please refer to https://www.covermore.com.au/coronavirus-update
