Offered a trial of three magazines for £1 each, but didn't inform it would auto renew after the end of the trial to the normal fee. Spotted it quickly and called them to cancel for a refund, they...
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Computer Shopper
Computer Shopper
11 years ago
It was a pleasure speaking with you via telephone today and I am glad that we have managed to resolve this to you. Once again I do apologise regarding the correct information not being given to you at the time of the order and a refund is in place as discussed. Once again thank you for taking the time to contact us with your valuable feedback which will be taken on board for future service.
Duncan
I have sent you an e-mail earlier today to arrange a time for me to contact you to discuss this further for you. Thank you and I look forward to hearing from you shortly.
Duncan
No problems, got my magazines, what more do you want?
Computer Shopper
Computer Shopper
11 years ago
I am sorry to hear that the actual content of the magazine was not quite to your liking or your expectations and that you have not been able to fully enjoy the issues. I do however really appreciate your comments regarding this and these will be taken on board by our Editorial Team. I am pleased to hear that the service was of a good level too so thank you again for your comments and for taking the time to provide us with your valuable feedback.
Duncan.
It would be nice if the subscriptions website would do more such as allow us to cancel a subscription and get a refund. Otherwise the process of subscribing is excellent and painless.
Computer Shopper is the UK's biggest technology magazine providing you with more in-depth reviews than any other computing title. Each issue is packed full of product tests you can trust and page after page of tutorials that really work.
Computer Shopper is the UK's biggest technology magazine providing you with more in-depth reviews than any other computing title. Each issue is packed full of product tests you can trust and page after page of tutorials that really work.
