I ordered 2 charms for 2 presents and received only one gift bag and package. Maybe check what customers need when buying more than one item?
Matt Mulcrone
Chambers & Beau
1 year ago
Hello, when you placed your order you may have noticed a tick box option to opt for more than one gift box (I've copied the wording from the website below). We introduced this after feedback from customers that they were receiving too much packaging. Not to worry, easily done. We'll send out another pouch etc for you today.
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I'm happy to receive newsletters to be the first to hear about offers and new products.
We’re trying to cut down on the amount of packaging we use:However, tick here if you require more than one gift box.
Lovely necklace. Great service, especially as I'd not realised I'd ordered the wrong number of charms, which would've looked weird (3's and 5's only and I had 4) so I got a call from Amy to talk it...
Great service and easy to order. I had a voucher and used the discount code. Paid the total sent an email refunded the voucher value the next day.
Top quality customer service and top quality...
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Matt Mulcrone
Chambers & Beau
1 year ago
Thanks Mandy, great to hear you're happy with your purchase :)
A family business we've been making personalised sterling silver celebration jewellery since 2007. Created and put together with love by owned designer Amy in our Devon studio.
A family business we've been making personalised sterling silver celebration jewellery since 2007. Created and put together with love by owned designer Amy in our Devon studio.
