Hello Pam,
Thank you for getting in touch, and I’m sorry again for the earlier delay with your order.
We’ve investigated the issue and found that the delay was due to the courier having difficulty locating your address. We completely understand how frustrating that must have been and sincerely apologise for the inconvenience caused.
We're pleased to see that your order has now been successfully delivered. If there’s anything else you need or if we can assist further in any way, please don’t hesitate to let us know.
Thank you for your patience and understanding.
Thank you
Lou
Product as described but not delivered until a day after the due delivery date. Courier kept giving later and later times on the due date, then resumed this on the day after until arrived in the late...
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Louise
CartridgeMonkey.com
1 year ago
Hello Andrew,
Thank you for your feedback, and I’m very sorry to hear about the delay with your delivery.
We understand how important it was for you to receive the item on the promised day, especially when it was urgently needed. The shifting delivery times and late arrival are unacceptable, and we sincerely apologise for the inconvenience and frustration this caused.
Your trust is very important to us, and we’re truly sorry we’ve let you down on this occasion. We’ve raised this issue with the courier to help prevent similar problems in the future.
Thank you again for bringing this to our attention, and we’re sorry we didn’t meet your expectations this time.
Thank you,
Lou
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
