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Hello, I am truly sorry to hear about the difficulties you experienced with our website and your order. I understand how frustrating it must have been when the internet kept crashing and the order wasn't saved. I regret that the balloon wasn't as expected, especially since you haven't encountered these issues before. We will contact you via email to discuss this matter further with you. Kind regards, Kristine cardfactory

Hello, I am sorry to hear about your experience. I understand your disappointment, and I appreciate you bringing this to our attention. I hope we can improve your experience in the future. One of our advisors will reach out via email to discuss this with you. Kind regards, Kristine cardfactory

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Hello, Thank you for taking the time to leave your feedback. I’m very sorry to hear that you didn’t receive the card you ordered, this certainly isn’t the experience we want for our customers. We can see that you’ve already been in contact with our Customer Services team, and we’re glad you reached out so we could look into this for you. Please be assured that your comments have been shared with the relevant team so we can help prevent similar issues in future. Kind Regards, Kristine

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Hello, I'm truly sorry to hear about your experience. I understand your disappointment, one of our advisors will reach out toyou vai email to discuss this further with you. Kind regards, Kristine cardfactory

Hello, Thank you for your positive feedback! We are delighted to hear that you are pleased with our service and the quality of the card. Kind regards, Kristine cardfactory