Have always thought highly of card factory however last occasion was a complete mess up and resulted in cards been late. Even though it was their fault there was no apology and I felt I was expected...
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Adam
cardfactory
8 years ago
Thank you for your feedback. I am sorry about the issues you have had with this order, this is not our usual level of service. We usually expect these deliveries to be with you between 1-2 working days, so i am sorry that it was later than this.
On this occasion we have refunded you in full for this order due to the inconvenience caused. We hope if you order with us again we can give a better experience and level of service to you.
****, not delivered on time, first class post means next day not 3 days.
Once they have your email they spam you daily. Allegedly takes 3 weeks to remove you from the system.
Adam
cardfactory
8 years ago
Thank you for your feedback. I am very sorry this item did not get to you as quick as we would have assumed. Unfortunately with Royal Mail first class we only give estimated delivery dates as this is not a guaranteed delivery service. Due to the order being over the expected delivery date we have refunded your delivery charge.
I also apologise for the amount of emails you have recicved from us. I have passed your email address to our marketing team to get you removed of the mailing list, so you should not receive them anymore. I am sorry for the inconvenience you've encountered with us on this occasion. I hope you will order with us again so we can provide with you with a better level of service.
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구매일: 17/10/2017
0
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TC
Trusted Customer
8 years ago
cardfactory에 대한 Trusted Customer의 의견:
Defiantly recommend
Adam
cardfactory
8 years ago
Thank you for your review, it is really good to hear that you have had great service from us. Please tell all your friends, we look forward to giving you further speedy and good quality service at cardfactory.co.uk in the near future!
I would buy and recommend from yous again, fantastic cards with a fantastic price
Adam
cardfactory
8 years ago
Thank you for your review, it is really good to hear that you have had great service from us. Please tell all your friends, we look forward to giving you further speedy and good quality service at cardfactory.co.uk in the near future!
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets