The man on the phone was polite and helpful and arranged my holiday fast and efficiently
I would recommend Caledonian and will book again
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Feefo 인증됨
7 years ago
5min and holiday booked very help full and polite
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MRS SHIELDS
Feefo 인증됨
7 years ago
Caledonian Travel에 대한 MRS SHIELDS의 의견:
Booked online which was very easy and straight forward.
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MR STEWART
Feefo 인증됨
7 years ago
Caledonian Travel에 대한 MR STEWART의 의견:
Bookings made very simple. Friendly staff
Already have booked again. Have used your Company many times with friends over the years both here and the Continent
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Feefo 인증됨
7 years ago
Cancelled Holiday
The holiday was cancelled but no options or alternatives were offered.
Chris
Caledonian Travel
7 years ago
Naturally, it was with great concern to learn of your disappointment with regards to the cancellation of your trip. I can fully appreciate your feelings on the matter and I would like to sincerely apologise for the disappointment and upset caused. I appreciate it is of little consolation, but I would like to explain that we are only able to offer tours based on our coach reaching a minimal running capacity. It would not be feasible for any operator to run breaks for only a handful of clients, the associated costs and ultimately the increased selling prices would not be at all realistic. I regret on this occasion it was deemed necessary to cancel your break and sincerely apologise for the inconvenience.
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Feefo 인증됨
7 years ago
Helpful customer service advisor
Aholiday for the same week had been cancelled because of lack of customer interest so I wanted another holiday for 20th May as I had already booked my cat into a cattery for the 5 day holiday. The...
자세히 읽기
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신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
Good customer care.
Friendly and knowledgeable representative on telephone. When I received confirmation, all requests had been itemised. Excellent.
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Feefo 인증됨
7 years ago
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Excellent service, friendly and always on time. Accommodation was great with good entertainment. Will definitely book with Caledonian Travel again.
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MRS MCLEAN
Feefo 인증됨
7 years ago
Caledonian Travel에 대한 MRS MCLEAN의 의견:
Very easy to book my holiday and also for the extra upgrades service was excellent
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MRS HYNES
Feefo 인증됨
7 years ago
Caledonian Travel에 대한 MRS HYNES의 의견:
Chap on phone I spoke to was very monosyllabic, unenthusiastic and I had to keep asking him questions he wasn't forthcoming with information at all I'm afraid.
Chris
Caledonian Travel
7 years ago
Thank you for taking the time to provide us with your feedback. Your comments have been forwarded to our General Manager who will take up with regards the service recieved.
