Buddy Pet Insurance – caring for pets and supporting Australia’s animal welfare communities.
서비스
4.6
/5
5
4
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1
114
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6
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6
140
지난 1년 간 점
모두 185개의 리뷰 보기
NR
Natalee Richardson
Feefo 인증됨
AUS
4 days ago
Buddy Pet Insurance에 대한 Natalee Richardson의 의견:
Routine Care Option YES !!!
Simple to understand
Quick and effective and efficient
Love how the website shows clearly an option for routine care this for me was extremely important as I have been looking online and applied...
자세히 읽기
CX
Buddy Pet Insurance
4 days ago
Hi Natalee,
Thank you for your wonderful feedback! We’re so pleased to hear you found the website clear and easy to use, and that the Routine Care option was easy to find and suited what you were looking for. It’s great to know the process was simple and straightforward, and we appreciate you letting us know about your experience.
Kind regards,
Alisa
0
공유
AB
Aleen Bryce
Feefo 인증됨
AUS
14 days ago
Buddy Pet Insurance에 대한 Aleen Bryce의 의견:
Fantastic service
The service was excellent. We had so many questions and the lady we spoke to was wonderful. She answered all questions in details and even asked me to talk to my husband to explain more to him as he...
자세히 읽기
CX
Buddy Pet Insurance
12 days ago
Hi Aleen,
It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf.
Kind regards,
Alisa
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
14 days ago
Exceptionally easy process
CX
Buddy Pet Insurance
12 days ago
Hi there,
We are pleased to hear that arranging your cover has been made easy and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Loved how quick and easy it was to join. Excited to see how this goes:))
Absolutely loved this so far. Signing up and joining was quick and simple. The info was straight to the point and wasn’t confusing as reviewing some other sites maybe.
I’ve noticed it got very...
자세히 읽기
CX
Buddy Pet Insurance
1 month ago
Hi there,
Thank you for your wonderful feedback! We’re so pleased to hear you found the sign-up process quick, simple and easy to understand. It’s great to have you with Buddy Pet Insurance, and we really appreciate your recommendation!
Kind regards,
Alisa
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Great customer service
All that information was given to me in a timely way . A little too long . Everything explained & the customer service lady was so patient & understanding..
CX
Buddy Pet Insurance
1 month ago
Hi there,
We are pleased to hear of the service that you received when speaking with our team and appreciate you taking the time to share your feedback with us regarding the process.
Kind regards,
Alisa
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
So far so good
Very detailed explanation of all areas of the insurance
Although I have yet to make a claim I am confident I will receive the same service as I did when I joined
CX
Buddy Pet Insurance
1 month ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
1
공유
SS
SAM SHARMA
Feefo 인증됨
AUS
2 months ago
Buddy Pet Insurance에 대한 SAM SHARMA의 의견:
BEST PET INSURANCE AVAILABLE
The best ...every star so deservedly earned with their customer par excellence !!
CX
Buddy Pet Insurance
2 months ago
Hi Sam,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
Application
There is no way to cancel the application if you accidentally press submit unless you email them, which takes 3-4 days for a response and no refund
CX
Buddy Pet Insurance
2 months ago
Hi there,
Thank you for sharing your review with us, we appreciate the feedback you have provided. We would greatly appreciate the opportunity to look into your policy further and assist with any outstanding concerns that you might have.
If we receive your request to cancel your policy within the 30 day period after the policy commencement date or renewal date and as long as you've not made a claim or intend to make a claim, we'll give you a refund of any monies received since that date.
Please let us know if you would like a call to confirm your request and I can have this arranged on your behalf.
Kind regards,
Scott
CX
Buddy Pet Insurance
1 month ago
Hi there,
I understand that our team has assisted with your query. If you have any questions, please let us know as we would be happy to help.
Kind regards,
Scott
0
공유
OM
Olivia Marino
Feefo 인증됨
AUS
2 months ago
Buddy Pet Insurance에 대한 Olivia Marino의 의견:
5 Stars for great customer service
Cheap pet insurance and a very easy process to follow when lodging a claim.
CX
Buddy Pet Insurance
2 months ago
Hi Olivia,
We are always pleased to hear that we have been able to assist our pet parents in times of need and that your claim experience was met with ease.
Thank you for taking the time out of your day to share your review with us, we really appreciate it.
Kind regards,
Alisa
1
공유
TH
Tamara Hanlon
Feefo 인증됨
AUS
2 months ago
Buddy Pet Insurance에 대한 Tamara Hanlon의 의견:
Fantastic customer service
Fantastic customer service, was clear and helpful
CX
Buddy Pet Insurance
2 months ago
Hi Tamara,
It is always great to hear of the service our customers receive when speaking with our helpful team members and we appreciate you taking the time to let us know about your experience.
Kind regards,
Alisa
Buddy Pet Insurance offers flexible cover options with up to 90% back on eligible vet bills, up to $35,000 per year, depending on the level selected. Choose from three levels of accidental injury and illness cover. Policies can be used with any registered vet in Australia and are easy to manage online, including digital claims. Buddy also supports animal welfare initiatives nationwide through its Giving Program.
Buddy Pet Insurance offers flexible cover options with up to 90% back on eligible vet bills, up to $35,000 per year, depending on the level selected. Choose from three levels of accidental injury and illness cover. Policies can be used with any registered vet in Australia and are easy to manage online, including digital claims. Buddy also supports animal welfare initiatives nationwide through its Giving Program.