Made the order with Brookes fot the named items with the promise of sameday dispatch if ordered before 15.00,sadly the items were not dispatched nor were the items dispatched the day after either,...
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Brookes UK Ltd.
Brookes UK Ltd.
14 years ago
Sorry to hear of your feedback. The items are marked up as 'delivered in 5 days' these items can not be delivered Next Working Day. We have plenty of work trousers which can be delivered Next Day providing the order is place before 4pm the same day.
Michelle Woodward
Head of Customer Services
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14 years ago
In reply to your comments regarding my feedback i would like to point out to you that your website clearly states order before 3.30 pm for sameday dispatch.Also for 1-2 day express delivery at £5.95 which you charged & i paid,also an email sent to me stating what i ordered was on 1-2 day delivery.Having just been on your website to order these same trousers i was again given the choice of 1-2 day express delivery, no mention of 5 days
