Ordered 2 jackets by mistake online, Phoned up immediately to cancel them. Assistant said she would, didn't and charged and turned up in parcel. Also online, the only option was the express £5.95...
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Brookes UK Ltd.
Brookes UK Ltd.
12 years ago
Thanks for the feedback, I am sorry the order line wasn't cancelled and will investigate why this didn't happen. The carriage charges are based on the value which your order came in at over £90 ex VAT, so we dispatched via DPD for insurance purposes. I've looked into the refund and can see your account was refunded on the 19th Dec which is 5 days after you received the order. Thanks again for the comments.
Ian
Delivery a little bit slow but it is Christmas so I don't think it was their fault, but when I called to see where my order was the customer services department were very good and extremely helpful.
