Delivery took over a week, considering it usually takes 3-5 days
Brookes UK Ltd.
Brookes UK Ltd.
10 years ago
Thanks for the feedback, we can see the order came into our system on Sunday 10th Jan at 13:27. We dispatched the item on Tuesday 12th Jan at 16:04. The item does state 2-3 days to dispatch, we can only assume there was a slight delay with the standard Royal Mail shipping, we are now investigating this with Royal Mail. Normally, Royal Mail standard delivery takes 2-3 business days. Sorry for the inconvenience this has caused.
Ian
Item I ordered not as described, tried to contact to resolve issue and heard nothing in return.
Brookes UK Ltd.
Brookes UK Ltd.
10 years ago
Sorry to hear that the item is not to your expectation. One of my colleagues will call you within the next 10 minutes to offer a freepost return and resolve the situation for you. We will also investigate when you tried to contact us and by what method. Sorry for the inconvenience this has caused you.
Ian
