Hello Mr. Bradburn,
Thank you for your feedback. We are sorry that you have not received a response to your e-mail.
I can see you e-mailed on Tuesday the 26th of September. We endeavour to respond to all e-mail queries within 3 business days.
I have raised your concerns with the customer service department who deal with e-mail and we have implemented an automatic response stating the expected response times to prevent this sort of thing happening again.
If there is anything I can do to restore your faith in us, please let us know via e-mail.
Kind regards,
Edward Brazier
Director
Brazier Consulting Services Ltd.