Boxes for Moving Home 리뷰

thank you so much for taking the time to review. often we only hear from people when things haven't quite gone to plan so it's really nice to hear from customers when they do :-) good luck with the rest of your move!

Well, this is a first. Normally, I find myself apologising because we've not delivered fast enough but here I'm apologising for delivering too quickly! In way of explanation, we use a courier to deliver and they collect from us every day (Mon/Fri). They usually then deliver to our customers the next working day. Sometimes, though, if there's room on the van, and in order to get ahead, orders collected on a Friday are delivered on the Saturday. For most people this would be a bonus but I guess for some it will be inconvenient. Sorry.

I'm so sorry the courier failed to get the packing materials to you in time. Sometimes there's no excuse. Sometimes **** happens. We are still trying to find out from the courier why they were unable to get the delivery to your address. Whilst we may not have had the full address initially, we did send the order out again (with the complete address) and still there was a problem. Once we know why, I'll let you know but apologies again for the unnecessary stress.

thanks for the review :-) especially in light of the previous one!

Firstly I'm sorry you never received your order. Looking at the tracking, it appears the courier attempted delivery three times but was not able to get a signature. Whilst we can advise the driver to leave the goods somewhere safe, it is at the driver's discretion. Very frustrating I know but there may have been a very good reason why the driver did not feel there was a safe place to leave the parcel (there may have been people hanging around at the time). The order is currently on its way back to us. Upon its return we will raise the refund. Were we made aware of the trouble you were having with the delivery, we would have done everything we could to get your order to you but unfortunately this is the first we've heard about the problem. We take enormous pride in our customer services and, as you can see from our service rating, as well as previous comments, we would have acted fast to resolve the issue had we known about it. Nevertheless I'm sorry you've had such a bad experience with the delivery.