very good customer service,it was a pleasure to deal with axa ireland,hopefully will buy from them again,,will recomend 1oo per cent
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Trusted Customer
Feefo 인증됨
kilcock co kildare
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
no regard for long term customers
Much too costly for long term customers with no claims.
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Bernadette,
Thank you for your feedback. We can understand that you are unhappy with the increase in your car insurance premium. There are a number of factors that affect the price we are charging you. Foremost amongst these are the increasing claims costs nationwide.
While only a small number of customers claim, the cost of settling these claims affects all customers across the country. AXA, like all of our competitors, has been forced to implement large scale price increases to make sure that there are sufficient reserves in the industry to meet these risings costs.
We do understand that this is no consolation to customers who have been claim free, and we thank you for your continued custom.
Regards
Paul
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Feefo 인증됨
9 years ago
The staff at AXA are excellent from a speedy renewal letter to all their assistance with renewing, the staff couldn't be more helpful and approachable.
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Feefo 인증됨
9 years ago
I got my two insurances sorted in 5 min. Very happy with my discount as well.
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Trusted Customer
Feefo 인증됨
Wexford
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
I like to be able to go into local office to discuss my needs rather than doing on internet or over phone. I prefer personal experience
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Mary,
Thank you for your kind feedback. I will pass it on to Sean and his team in Wexford. Our branch network is very important to us and we are delighted that you found the experience to your liking. We are committed to offering quality service through our local branch network with local people dealing one on one with our customers.
Regards
Paul
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Trusted Customer
Feefo 인증됨
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Excellent on all counts
Found axa excellent on all counts from car to house in insurance ,
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Feefo 인증됨
9 years ago
Car accidental damage
it was a very fast and efficient response to my car repair issue.
Michaela Deeny
AXA Insurance - Ireland
9 years ago
Hi Irene,
We really appreciate you taking the time to leave us your feedback.
Thank you very much for your positive comments about your recent experience with Axa.
Kind Regards
Michaela
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Feefo 인증됨
9 years ago
better keep searching for other insurance company.
First off all it is very expensive, their is not much difference if you have 6yr no claim or 2years no claim, as instead every year you expect price drop but actually price goes up.
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Trusted Customer
Feefo 인증됨
Galway
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Quick great value
Great service will hopefully have a long partnership with AXA
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Trusted Customer
Feefo 인증됨
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
I was not taken seriously by your employee.
I rang with and clarification question, I did not feel taken seriously by your employee.
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Hi Geertje,
Thank you for taking the time to leave feedback.
I am sorry that you felt you were not taken seriously. I have sent you an email to discuss your query. If you would like to discuss this feel free to contact me.
