It was after the 3rd call before I knew I was speaking to various offices
When I went to confirm that I was buying the policy I was quoted a vastly different price and it was not until I got back to the original operative that I was able to complete the purchase. I also...
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Paul Monks
AXA Insurance - Ireland
9 years ago
Thank you for your feedback,
We value all feedback received as it helps us improve our service. The phone system operates across our branch network and where your chosen branch line is engaged, the call moves to another branch in the network to make sure your query is answered as soon as possible. There are policy documents available on line on our website www.axa.ie under the policy documents section at the bottom of the home page.
Regards
Paul
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Clara.
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
suitable price and efficient service for me.
very efficient service and price. also very helpful and knowledgeable. a very pleasant experience indeed.
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Trusted Customer
Feefo 인증됨
Limerick
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Poor feedback on query
I had a query re:reduction of quote due to a lesser quote from a rival insurer.I sent said quote via email to see if you could match it but I didn't even get as much as an acknowledgement of it. I...
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Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Enda,
I am sorry I missed you on the phone. We appreciate the time you have taken to leave your feedback. Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this. At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us. I am sorry that we did not respond to your query in a suitable time.
Kind Regards
Paul
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Trusted Customer
Feefo 인증됨
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
NO COMPLAINTS WHATSOEVER
EVERY STAFF MEMBER I MET OR SPOKE TO ON THE PHONE WAS VERY EFFICIENT AND COURTEOUS
Michaela Deeny
AXA Insurance - Ireland
9 years ago
Good Afternoon John,
Thank you very much for your lovely feedback. We will make it is passed on to the staff members involved.
Thank you for insuring with Axa Insurance,
Kind Regards
Michaela
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Trusted Customer
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Kilkenny
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
I was doing an online quotation and I got a call that answered my questions...
I was doing an online quotation and I got a call that answered my questions.. so well done
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Trusted Customer
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Cork
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Very helpful and easy to talk to. Drivesafe app has saved me over €300 and ...
Very helpful and easy to talk to. Drivesafe app has saved me over €300 and it is very easy to use. Thanks a million
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Trusted Customer
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Tralee
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Staff on the phone and in the Tralee office very nice and extremely helpful...
Staff on the phone and in the Tralee office very nice and extremely helpful,i was made to feel like my business was important to them