straight forward. no problems. does what it says on the tin
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Feefo 인증됨
9 years ago
Great Cover at a affordable Price.
Very polite, checked everything carefully, Explained my cover in detail, very competitive price compared to other insurers.
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Trusted Customer
Feefo 인증됨
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Excellent customer service. Thanks Paul.
i wanted to amend my policy and they were charging another 30 euro handling fee and when I queried this I was told there was no handling fee but there was a government levy which was actually working...
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Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Patricia,
Sorry I missed you by phone. I apologise if you felt that the service was poor and our staff explained the situation poorly. You are correct in that the Government levy is not €16. The levy is 5% of the policy fee per annum and our staff member was incorrect in their advice. There is a €30 administrative fee for permanent changes to the policy in respect of the address, car and drivers, so unless you were changing any of these 3 then no fee is applicable.
Kind Regards
Paul
TC
Trusted Customer
9 years ago
Thanks again Paul.
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Feefo 인증됨
9 years ago
The customer service person i dealt with was lovely. Really professional fr...
The customer service person i dealt with was lovely. Really professional from start to finish. He definitely needs a pay rise.
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Feefo 인증됨
9 years ago
Unable to renew online
I was not able to renew online. My email and password wouldn't work. I had to phone to renew which was difficult during office hours.
Erika Rafferty
AXA Insurance - Ireland
9 years ago
Good Afternoon,
Thank you for taking the time to leave feedback.
Due to some technical issues not all customers are eligible to renew their policy online.
This is something that we are currently updating and hope to have this completed soon.
If it suits you to call outside of business hours feel free to call us on 1890247365.
We are open Monday to Friday 8am - 8pm and Saturday 10am - 4pm.
Kind Regards,
Erika
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Trusted Customer
Feefo 인증됨
Naas, Co. Kildare
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Clear, more informative information to explain increases would be helpful
My initial quote was very high. I was confused.
There seemed to be 2 vehicles on my policy although I own only one vechicle.
I also had a claim and although I have a no claim bonus for life, it...
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Trusted Customer
Feefo 인증됨
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Excellent service by AXA Ireland
I love Axa
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TC
Trusted Customer
Feefo 인증됨
Clonmel tipperary
9 years ago
AXA Insurance - Ireland에 대한 Trusted Customer의 의견:
Excellent service by AXA Ireland
Very helpful and honest both by phone and in my local branch
