An experienced Sales and Lettings Agent helping people move since 1836.
서비스
4.5
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지난 1년 간 점
모두 411개의 리뷰 보기
TC
Trusted Customer
Feefo 인증됨
poole
8 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
we are very happy with their service
Austin &Wyatt helped us to buy our dream property,Thank you.
Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
Thank you Mrs & Mr Varga for sharing your this wonderful 5* review of the great service you received from our Austin & Wyatt branch in Canford Heath. It is brilliant to read that the whole team was able to help you buy the property of your dreams. Best of luck in your new home, Scott.
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Feefo 인증됨
8 years ago
Lowest of the low.
Screen potential buyers. tell the truth at all times. Be polite.
Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
Thank you very for taking the time to leave us this feedback, although I am sorry to read about your dissatisfaction. We take all comments about service seriously and I have raised this with Senior Management to address as soon as possible. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Kind regards, Sarah.
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TC
Trusted Customer
Feefo 인증됨
8 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
Excellent
Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
Brilliant 5* review of Austin & Wyatt in Canford Heath. Thank you, Scott
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TC
Trusted Customer
Feefo 인증됨
8 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
Turn up to viewing on time(2 times they were late)had high street fee and being told it was my job to ring solicitors, would not use this Agent again
Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
Thank you for your feedback. I am sorry to read that you were not happy with the service provided. If you would like to discuss further please or raise further concerns, e-mail us at review@countrywide.co.uk. Kind regards, Scott
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Feefo 인증됨
8 years ago
Disappointing experience - but to be expected because Countrywide
Used Austin Wyatt for sale of property. (Southampton) Was hoping their high street presence would be beneficial. Unfortunately, we did alot of the work and alot of the chasing. It wasn't until we...
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Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
Thank you for taking the time to leave us your feedback. I am sorry to read that you felt the service that was provided did not meet your expectations. We do take all feedback seriously and use it to help learn from and improve our service going forwards. With this in mind I would like to invite you to leave us further feedback at review@countrywide.co.uk. Kind regards, Scott
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TC
Trusted Customer
Feefo 인증됨
8 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
Would never use them again or recommend them to anyone I like.
By communicating with their client and no give them false information.
Customer Relations Team
Austin & Wyatt Estate Agents
8 years ago
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks, Sarah.
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TC
Trusted Customer
Feefo 인증됨
9 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
I would recommend Austin and wyatt ( canford Heath office ) to anyone I know selling there property cos ALL of the staff keep you informed of everything that is happening with the sale all the way...
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Customer Relations Team
Austin & Wyatt Estate Agents
9 years ago
Thank you for this amazing five star review and recommendation. The Austin & Wyatt team in Canford Heath strive to deliver the straightforward, personal and passionate service to their customers. it's great that you were able to take advantage of this throughout the sale of your property. I will make sure your review is shared with the entire team. Many thanks, Milena
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Feefo 인증됨
9 years ago
Sometimes fail to respond to emails when an acknowledgement is requested so you then have to send a reminder. It's not always clear whether you have to deal with the branch or Countrywide leading to...
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Customer Care
Austin & Wyatt Estate Agents
9 years ago
Thank you for your review.
It is imperative that all our Landlords receive the highest level of service and communication and I would like to sincerely apologies for this shortfall in performance.
However I would like to assure you that all feedback is taking extremely seriously and I would like to thank you for bringing this to our attention.
Many thanks again for taking the time to leave this review.
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TC
Trusted Customer
Feefo 인증됨
9 years ago
Austin & Wyatt Estate Agents에 대한 Trusted Customer의 의견:
Landlords need to be clearl informed of who is in charge of each department
In need of better resources, and a review by Management of the organisation methodology
Customer Care
Austin & Wyatt Estate Agents
9 years ago
Thank you for taking the time to leave this review. Please be assured that all feedback is taken extremely seriously and we thank you for leaving us this feedback.
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Feefo 인증됨
9 years ago
Got a good price but customer service was poor
With the exception of one helpful female member of staff the overall customer service received was poor. They achieved a good price for the property but they made strings of errors from the start and...
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Customer Relations Team
Austin & Wyatt Estate Agents
9 years ago
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk.
Established since 1836, Austin & Wyatt have been providing a high-standard service to customers across Dorset, Wiltshire and Hampshire. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Established since 1836, Austin & Wyatt have been providing a high-standard service to customers across Dorset, Wiltshire and Hampshire. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.