Alton Towers Holidays(은)는 더 이상 Feefo에서 활동하는 고객이 아닙니다
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Feefo 인증됨
10 years ago
Fantastic service but disappointed with the price difference
Coming to stay in July. Overall the whole booking process was excellent. Fast and efficient. Only thing I am disappointed with which I phoned to query was the fact that bringing two 3 1/2 year olds...
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Feefo 인증됨
sheffield
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
very good trip with my kids
recommend everyone
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Feefo 인증됨
10 years ago
vver
Had a brill stay lovely helpfull staff lovely place. Will be back.
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Feefo 인증됨
RG14 5LA
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Worst Booking experience ever!
With offers not making sense, links pointing to missing pages and having to re-enter dates etc to test eligibility for new offers it was a complete nightmare.
It made it worse that we were against...
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Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for going out of your way to provide us with a little feedback regarding your booking experience.
I am sorry to read that our website fell below your expectations. I can completely understand that at some points during the year, whats on offer can be confusing due to the amount of special events and other activities going on at the Alton Towers Resort.
I will of course make our web team aware of your dissatisfaction in order to re asses and improve to meet our guests needs.
I do hope that despite this you and your family have a brilliant time at Alton Towers.
Warmest Regards,
Ben
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Feefo 인증됨
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Great customer service
Easy to use website and the customer service team called back to give me a better deal.
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Trusted Customer
Feefo 인증됨
Derby
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Alton Towers online booking
I booked online, however I thought the website wasn't as user friendly as the previous one a couple of years ago. After a few attempts I was able to secure my booking. I certainly think there are...
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Feefo 인증됨
10 years ago
Fantastic family trip
Online was really easy and the staff meeting and greeting and checking in on the day were amazingly helpful
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Trusted Customer
Feefo 인증됨
Manchester
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Difficult to browse!
Really hard to browse, I knew what I was looking for and even then hard to bring up on my mobile device.
Customer Care
Alton Towers Holidays
10 years ago
Good afternoon,
thanks for taking the time to rate your experience.
We do run quite extensive testing on all our booking platforms to ensure we are providing the best possible service to all our guests, this does include all desktop & mobile platforms.
I will of course let our web team know that you found it difficult to navigate as our website is always evolving to fit our customers needs.
Aside from this I do hope that you and your family have a fantastic trip to the Alton Towers resort.
Warm Regards,
Ben
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Trusted Customer
Feefo 인증됨
Eastbourne
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Hotel booking for enchanted village
Informative and very professional. Called me back when my mobile was out of service.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
