Alton Towers Holidays(은)는 더 이상 Feefo에서 활동하는 고객이 아닙니다
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Feefo 인증됨
10 years ago
Hope the stay at splash landings hotel beats the experience of booking our weekend away???
Rang up to book a weekend stay got quoted a price then when it came to actually finalising the booking was told "oh sorry I've quoted you Friday nights prices and not Saturday so price has gone up"....
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to tell us about your booking experience.
Please accept our apologies for the confusion when booking. Your custom is very much appreciated and I'm glad you were still able to go ahead with the booking.
I can see that you have already had your short break, I do hope you all had a great time and that your daughter enjoyed her birthday.
With very kind regards,
Kim
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Feefo 인증됨
10 years ago
Mobile version not as informative as full site booking
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Trusted Customer
Feefo 인증됨
Colchester
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
The booking service was terrible on my laptop, gave up actually. Worked great on my pc thought
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Trusted Customer
Feefo 인증됨
Sheffield
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Would highly recommend
Probably the best customer services I've come across
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Feefo 인증됨
10 years ago
Confusing
Website is overly complicated with different front ends giving different prices for the identical holiday. They don't eve agree on the age bands for pricing, with the current 30% off screen asking...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our service.
To clarify, children age 3 and over do need a ticket to get into the park. Age 0, 1 and 2 are free of charge.
I can see that your booking was made online, if you need to check the details of the booking please do give our team a call on 0871 360 2367 and they will please to help and talk through any questions you may have.
I am sorry for any confusion caused and I hope that you have an amazing time when you visit!
With kind regards,
Kim
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Trusted Customer
Feefo 인증됨
Hampshire
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Talking to the booking office direct was easy and informative.
I hate automated services but the booking process wasn't too difficult. When I spoke to Brogan, sorry if that is spelt incorrectly, she was very helpful, I explained what I wanted to do she told me...
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Trusted Customer
Feefo 인증됨
Leeds
10 years ago
Alton Towers Holidays에 대한 Trusted Customer의 의견:
Fun Break
We queued for about 30 minutes and checked in but were advised that our rooms were not ready which was fine as we went for a drink. We then went back to queue for another 30 minutes and then got...
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Feefo 인증됨
10 years ago
Our stay with our two children was very good! The kids had lots of fun and there was lots to do!
We stayed for one night, went in the waterpark, met Cook and Line, played crazy golf and went in the...
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Feefo 인증됨
10 years ago
Easy to follow
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Feefo 인증됨
10 years ago
Booking was fine did this online.I did send a question online but am still waiting for a response.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
