We’re truly sorry to hear about your experience and understand how frustrating this has been for you.
We always aim to support our customers promptly, and we apologise if you had difficulty reaching us by phone. We do offer email and message-based support to ensure queries are recorded and resolved efficiently, but we understand that this may not be ideal for everyone.
Regarding the motor heads — we’d like to clarify that the product supplied does not include UV lights as standard, and this is reflected in the product description. We're sorry if this was not made clear at the time of purchase.
A member of our team will reach out to you directly to offer further assistance. Your feedback is important to us, and we’re committed to resolving this with you. Kind regards AllPondSolutions Team
