Hi,
Thank you for your feedback, your comments help us to review where we can make improvements to our service. Due to the nature of our product range, returns are subject to a restocking fee. This covers the cost of inspecting and preparing items for future use, rather than disposing of them. While we understand your concerns, this is common across our industry and is outlined in our terms and conditions which are available to view prior to purchase.
We’re sorry for the inconvenience you experienced during your return process, and we hope to be of service again in the near future.
Best regards,
Slingsby
