Apologies for the delay in replying. I have been on holiday.
As far as the delay is concerned, all orders to the US are slow, because the US customs take a while to get inbound packages through security. This typically adds 3 weeks to the shipping time.
As far as the packing mistake is concerned, I cannot blame my staff (all one of them) since they were off sick, and I packed this one myself. Shows what happens when management have to run things themselves!
I will send the correct order in the next post. You do not need to return the springs, as the mistake was ours.
Hendrik Ball
www.grand-illusions.com
