Yellow Jersey レビュー

Thank you for your honest feedback. We're glad to hear you've returned to us multiple times and that you find the cover good value. We’re sorry to hear the cover selection process felt awkward — that’s really useful for us to know. We’re always working to improve the user experience, and feedback like yours helps us prioritise where we can make things simpler and smoother. If you have any specific suggestions or areas where the process could be more intuitive, we'd love to hear more.

Thank you for your feedback. I feel I must point out that at no point are our security requirements hidden in any way or only shown in "small print". To take out a policy you would have had to agree to three separate statements that you understand and agree to these requirements, one of which is a pop up which refers specifically to Sold Secure rated locks and you have to click "I understand" before the pop up disappears. Thus I feel it is unfair to imply that we make it difficult to find this information, in fact we go out of our way to make it clear what our requirements are and that you are aware of them. We understand that not everyone wants to carry a lock with them on rides, however locking a bike is an essential part of bicycle insurance as a whole. Unlocked bikes are at an extremely high risk of theft and would therefore either be extremely expensive or simply impossible to insure. Whilst the Sold Secure rated locks you own might be heavy/impractical, there are a whole range of lock types and ratings available. Folding locks for example are a great combination of light and compact and can even be mounted to your bike frame so that they do not take up pocket space. If you would like to cancel your policy or further discuss our security requirements with me personally, please call on 0333 003 0046 or email support@yellowjersey.co.uk

Thanks for your reply — and we do genuinely appreciate you taking the time to share your concerns. We completely understand that carrying a lock isn’t ideal, especially on longer or more performance-focused rides. However, the expectation that a high-value bike can be left unattended — even for a quick coffee or toilet stop — without being properly secured just isn’t realistic. Most cyclists wouldn’t dream of leaving a suitcase of cash outside a café, yet bikes of equal or greater value are often left without a second thought. Unfortunately, thieves know this too. Our lock requirement is not unique to Yellow Jersey — it’s standard across the cycle insurance industry. And while Sold Secure Gold or Diamond locks used to be bulky and impractical, there are now lightweight and affordable options that meet the required rating and can mount discreetly to your frame. We’re happy to recommend some if needed. We do everything we can to make our security requirements clear up front — through visible policy wording, mandatory confirmation steps, and in-policy documentation. But we also take feedback like yours seriously and will keep looking for ways to make things even clearer. If you’d like to talk this through or need help finding a suitable lock, feel free to get in touch — we’re always here to help.

Thank you for your feedback. We are pleased to hear you found arranging your holiday bike insurance straightforward and that it offered good value, especially for group bookings.

Thank you for your review. We're glad you found our website and short-term rental cover options helpful. Providing flexible solutions for bike hire is important to us, and it's great to hear this met your needs.

Thank you for your feedback. We're really pleased you found the website easy to use and that the cycling-specific cover gave you peace of mind — it's exactly what we aim for. Let us know if you need any further support.

Thanks for the great feedback — really pleased to hear the team were helpful and knowledgeable. We’re glad the hire bike cover stood out for you too; it’s something we know makes a big difference when travelling.

Thanks for the review — we're glad to hear you found the process efficient! If there's anything you'd like to see improved or added, feel free to let us know.

Thanks for your feedback — we're pleased to hear the online process was smooth and that the annual policy offers value for your daughter’s upcoming adventures. You're absolutely right — many standard travel policies only cover cycling as a leisure activity, whereas our cover is designed with all types of cycling in mind. Wishing her safe and enjoyable trips in 2025!

Thanks for the kind words — we’re really glad the process felt clear and welcoming. If there's ever anything you need or think we could do better, we're always happy to help.

Thanks for your feedback — we’re really pleased to hear everything went smoothly. That said, we noticed the three-star rating and felt it may not reflect your experience, especially as there were no issues mentioned. If there's anything we could have done better, we’d genuinely love to hear it so we can keep improving.