The Worm that Turned (worm.co.uk) レビュー

We're really sorry that you feel this way. As you know, you had ordered these products 3 times before for your clients previously without any problems. On this particular occasion the first batch sent was clearly a problem, so we we sent them again but only after making 100% checks on the contents. However, it is our understanding that the damage occurred AFTER you sent them with your courier to your client. Clearly we cannot be responsible for damage caused by another company which we have no relationship with, which is why we could not refund. I think its a bit harsh to judge us and the products in this way. We take great care to ensure that any products which could potentially be damaged by couriers are well packaged when they leave us and ask that any damage is notified immediately on receipt. Stuart

Ok thank you for for that update. We did ask for photo's of any items damaged on receipt but were only sent one that you had received back from your customer. So please could you send these to customer service for each box in question to illustrate the problem and we will reconsider your refund. The door is in two parts, but we've not had a problem with those we sell in the shop from the same batch. As I said, we did check all of the boxes, before they were sent out and each was deemed to be satisfactory. This is a fairly 'rustic' item, but of course will do the job it is supposed to do, however does need to be carefully packaged if it is being sent on to a third party as the box it comes in is not designed for mailing. Stuart

We're sorry you felt the product to be smaller than expected. The products are actually 'life-sized' and the actual size in mm is on the product page, but perhaps if you would like a larger bird we would be happy to swap it for perhaps the blackbird at no extra postage cost. Email customer service if you'd like to follow this route. Our fixed rate P&P covers any number of items, so can seem inefficient for very small items, but we have some small heavy items that cannot always go by post and overall we only just cover our own P&P costs. We're committed to keeping the rate at this level despite several price increases from our suppliers. Thank you for giving us the opportunity to comment. Stuart