Independent provider of international health, life & income protection insurance.
サービス
4.5
/5
商品
4.5
/5
5
4
3
2
1
124
28
7
6
7
172
去年の評価数:
すべて( 1,580件)のレビューを表示中
AZ
Alexandros Ioannis Zissimatos
Feefoに#よる#検証#済み
1 month ago
Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
I remain frustrated at the spiralling cost of health insurance after eighty irrespective of the individual client's record on claims and general health. Equally I consider William Russell's inelastic...
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Angela Hurst
William Russell
1 month ago
Many thanks for your review. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers. We appreciate your comments and thank you again for taking the time to leave us your feedback.
Thank you for your positive 5* review and comments. We're happy to have helped you renew your plan and keep your security in place while abroad. Thanks again for taking your time to leave us your feedback.
商品のレビュー
Angela Hurst
William Russell
1 month ago
Many thanks for your comments.
購入日: 24/02/2026
0
共有
PP
Paije Penley
Feefoに#よる#検証#済み
1 month ago
Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
Increase in premiums is far too high vs inflation anywhere in the world, let alone Hong Kong
Angela Hurst
William Russell
1 month ago
Many thanks for your feedback. We understand your concerns regarding increased premiums. The high trend rates reflect the continued strain on the private medical sector in Hong Kong. We review our products and prices each year and we are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers.
My experience with William Russell’s insurance reimbursement process was very positive. The claim submission was simple, communication was clear, and the processing was faster than expected. I...
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Angela Hurst
William Russell
1 month ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that the processing was faster than expected! Your comments have been passed on to our claims team who were really pleased to hear of this. Thanks again for taking the time to leave us your feedback.
商品のレビュー
Angela Hurst
William Russell
1 month ago
Many thanks for your comments.
購入日: 24/02/2026
0
共有
RC
Robert Coombes
Feefoに#よる#検証#済み
2 months ago
Robert CoombesのWilliam Russellに関するコメント:
Very responsive and helpful
Angela Hurst
William Russell
2 months ago
Thank you for your kind 5* review and comments. We appreciate you renewing your health plan for another year and are happy to have you with us. Thanks again for taking the time to leave us your feedback.
Why is it your link for securing online payment page does not open? Please fix that I can't not afford to share my bank details with anyone it's personal
Angela Hurst
William Russell
2 months ago
Many thanks for your review and feedback. I understand banks sometimes have authorisation issues meaning adding your card for a subscription doesn't always go smoothly. Usually a call to the bank helps. I understand my colleague has been trying to get in touch to assist. I hope your experience going forwards is a positive one. Thank you again for taking the time to get in touch.
Simple, fast and affordable but e-mail replies are little delayed, need to improve on that
Angela Hurst
William Russell
2 months ago
Thank you for your positive 5* review, we're happy to have you with us as a new William Russell member. We do try to reply to all queries quickly and accurately, however sometimes during the new business process extra time and care is needed. We hope you continue to receive great, prompt service going forwards!
購入日: 13/02/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
2 months ago
Nice communications.
Angela Hurst
William Russell
2 months ago
Many thanks for your positive 5* review, we're happy to have you with us and to have helped renew your personal health plan for another year.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.