William Russell レビュー

Thank you for your feedback. We're pleased to hear that you are happy with the service we provide and the communication you have received from us. We would be happy to talk to you about your plan any time, all you need to do is drop us a line at enquiries@william-russell.com with your name, policy number, telephone number and a convenient time and one of our team will give you a call.

Many thanks for your feedback, we are so pleased to hear that you would recommend us.

Thank you for taking the time to leave us your feedback. Our plans offer various levels of international cover so you can choose whichever plan suits your needs. We will always try to ensure that our plans are innovative, flexible and easy to use. All benefits and premiums are reviewed on an annual basis to ensure we are offering the best possible cover to our customers globally. If you would like to discuss your current plan with a member of our team, please do let us know at enquiries@william-russell.com and we will be happy to contact you.

Thank for leaving us your feedback, we do appreciate this. Should you ever need to use your insurance, our team are here and happy to help you through this any time.

Thank you for your excellent feedback and positive rating. We do appreciate that you have taken the time to get in touch.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion the renewal and claims process has not been satisfactory for you. We strive to deliver excellent quality customer care at all times - renewing your policy and claiming medical bills should be easy and straight forward. I have investigated the events of your renewal and the claim you made and have contacted you directly with a further explanation of my findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.

Thank you for getting in touch and for your positive feedback. We are very pleased to hear you are happy with the service you have received from our team.

Thank you for your feedback and for giving us a chance to understand and reply to your concern. We are very sorry to hear that you are not happy with the service you have received from us particularly in relation to your premium increase. For 2018, we did have to address our internal exchange rate for GBP to bring it more in line with the market, we have managed to keep our sterling exchange rate the same for many years as a business but unfortunately, this was no longer viable. The sterling exchange rate was changed but is still below the market rate for our existing customers. We understand that this has resulted in a higher than average increase for our GBP customers and have therefore offered the option of changing to either a USD or Euro policy in order to manage premiums. If this is something that you would like to consider, please do contact our policy services department on enquiries@william-russell.com and one of our team will be happy to assist.

Many thanks for your positive feedback. We are happy to have you with us, it's great to know you feel supported and secure.

Many thanks for your positive feedback. Glad to hear you are happy with the service you have received from our team so far. We are pleased to have you on board.