William Russell レビュー

Thank you for your review. We are pleased to hear you are happy with our service but sorry to hear you have found response times to be slow. We aim to respond to all correspondence within 24 hours of receipt but many times response will be same day. We hope that going forward you do not experience this issue again. Thank you again for getting in touch.

Many thanks for your 5* rating and positive review. We are really pleased to hear that you are happy with the service you've received from our team.

Thank you for taking the time to leave your rating and constructive comments. We are pleased to hear that the initial part of your joining process was satisfactory but sorry to hear that the application process was not as good. Applying for a life insurance policy may not be as quick as applying for a health policy due to certain requirements and information needed however we want all customer experience to be excellent, from quote stage to renewal. I’ve looked at your file and can see a few areas of improvement which we will use as part of our ongoing aim for service excellence. We appreciate any opportunity to improve the service we offer so we thank you again for getting in touch and we hope that your experience with our company going forward is a positive one.

Thank you for your comments and allowing us to understand your concerns. We are sorry to hear that you are not happy with the cover we offer in Asia. Over the past few years, we have seen significant increases in both the frequency and the cost of claims in Asia and the changes we have felt it necessary to implement this year reflect that. Our aim is always to still be able to support customers when they need our help, provide a high level of service at all times, and wide ranging cover, at a reasonable cost. Thank you again for taking the time to get in touch with us.

Many thanks for your excellent rating and review. We are really happy to hear that you've been pleased with the service you have received from our claims team. We aim to provide excellent service at all times so it's good to hear when we are getting it right. Thank you for taking the time to get in touch!

Thank you for your excellent feedback and rating. We are very happy to hear that you are pleased with the service you receive from us and we thank you for your ongoing loyalty to William Russell.

Thank you for letting us know your feedback. We are very sorry to hear that you have been unhappy with some of the correspondence you have received from us. We strive to deliver excellent customer care and service at all times, any correspondence we send should be thoughtful, personal and professional. We have recently made some service improvements as we are always looking for ways to ensure our service is the best it can be and that our customer interaction is always positive so we do hope that your experience improves going forward. Thank you again for getting in touch with us.

Thank you very much for your positive review. We are very pleased to hear that you are happy with the service you received when renewing your Global Health plan recently. We do our best to ensure we provide a professional and yet caring service at all times so we appreciate you letting us know about your experience with our team.

Thank you for your excellent comments and 5* rating. We are really pleased to hear that you are happy with the personal service you have received from our team, we strive to deliver excellent quality customer care at all times. We sincerely value your feedback so thank you again for taking the time to comment.

Thank you for your positive rating and for taking the time to leave us your comments. We are pleased to have you as a customer of William Russell and we hope that you find security and reassurance by having our plan with you wherever you are. Should you ever need to call on your insurance, you can get in touch with us at any time, our emergency assistance company is also 24 hours, 365 days of the year so in the event of an emergency situation, you will have the care and support you need. Thanks again for getting in touch and for remaining a loyal customer of William Russell.