Throughout the process I thought the were superb. Very responsive. My point of contact was called ***** Morgan-Locke and her communication style was superb especially given that this was a time of...
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Natalie Harris
William Russell
6 years ago
Thank you for your 5* feedback and lovely comments which have been passed on to *****. We are really pleased to hear that you felt supported during an anxious period in your life and really happy that we were able to help you through this. Thanks again for getting in touch.
購入日: 13/11/2019
0
共有
SV
Sean Geoffrey Vienings
Feefoに#よる#検証#済み
6 years ago
Sean Geoffrey VieningsのWilliam Russellに関するコメント:
I like the fact that the get back to you within 24 hours. Efficient service and experienced staff who understand the product well.
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star positive review. We are delighted to hear how pleased you are with the experience and efficiency of our team and the service you have received from us. We sincerely thank you for taking the time to comment.
It is a distinguished company with experienced staff.
Natalie Harris
William Russell
6 years ago
Thank you for your 5* rating and fantastic comments about our company and staff. We sincerely value your feedback and are very pleased to hear that you are happy with the service you have received from our team when renewing your Global Health Insurance plan. We strive to deliver excellent quality customer care at all times. Thank you again for taking the time to comment.
購入日: 11/12/2019
0
共有
HK
Heigo Kraav
Feefoに#よる#検証#済み
6 years ago
Heigo KraavのWilliam Russellに関するコメント:
Reasonable price
Natalie Harris
William Russell
6 years ago
Many thanks for your 5 star review and for taking the time to leave us your positive comments.
購入日: 15/11/2019
0
共有
EH
Elias Nicolas El Hani
Feefoに#よる#検証#済み
6 years ago
Elias Nicolas El HaniのWilliam Russellに関するコメント:
I understand that the insurance rates are growing worldwide but for a total of 4 persons I am ending up paying close to 25,000$ per year and the rates are jumping at the rate of 10 to 15% per year.
I...
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Natalie Harris
William Russell
6 years ago
Thank you for your feedback. We do understand your concerns regarding increases in premiums. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers and have recently changed our rating structure to ensure fairer and more sustainable pricing. Please do speak to your account handler at renewal about how we can help. Thanks again for getting in touch, we appreciate you taking the time to contact us.
購入日: 11/10/2019
0
共有
信頼できるカスタマー
6 years ago
The service was prompt, straight forward and clear. All questions were answered directly with any paperwork being simple to work through.
Natalie Harris
William Russell
6 years ago
Thank you very much for your 5 star review! We are very pleased to hear that you found our service to be straight forward and prompt. We do our absolute best to ensure we provide a professional yet caring service at all times so it's great to hear when we have gotten it right. Thanks again for taking the time to comment.
GREAT SERVICE AND PROMPT ATTENTION TO THE APPROVAL PROCESS FOR MY PERSONAL NEED FOR MY SURGERY
Natalie Harris
William Russell
6 years ago
Thank you for taking the time to provide this valuable 5* feedback. We are glad to hear you were happy with the service you received from our claims team. Should you ever need to use your insurance again in the future, our team is always here to help whatever the situation so please do get in touch if you need our assistance and thanks again for your comments.
As an expat, I'm generally satisfied with the services received from WR, And recently renewed my policy again after being a loyal client for two decades. One can always question justifications for...
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Natalie Harris
William Russell
6 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you are satisfied with the service you've received from both our policy and claims teams. We're more than happy to help and happy to have you as a customer! Thank you again for getting in touch.
Still underinsured due to an underwriting process, that's nothing less of discrimination shrouded in bureaucracy and a lack of transparency. William Russell is, one year later, still a) unable to...
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Natalie Harris
William Russell
6 years ago
Thank you for taking the time to get in touch and leave us your feedback. We are sorry to hear that your experience with our underwriting process has not been satisfactory. If you wish to discuss this further, please send your telephone number and a convenient time to enquiries@william-russell.com and a member of our team will be in contact.
It is easy to reach them. They are responsive on the phone and pick up quickly. They are always polite. They make it easy to get business done and have rules that make sense.
Natalie Harris
William Russell
6 years ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.