West London Gas Ltd レビュー

Great to hear, all the feedback we love to hear. Thank you for taking the time to review our service and we hope to deliver the same for you over the next 15 years!

Thank you for rating us 5*, much appreciated!

We are sorry to hear our service fell short on this occasion. We, of course, take such complaints very personally. I hope you will contact us directly so we can better discuss the issue and sort out the problem. However; we deeply regret any inconvenience or frustration we may have caused you, particularly because we have now been servicing your mother's heating for 8 years and feel we know your mother and yourself personally. We understand that you felt our service was inadequate and that you believed we were discriminating against your mother based on age. Please know that this was never our intention, and we take accusations of ageism very seriously. A large proportion, indeed, the bedrock of our customer base over the 23 years we have been in business, is in the over-65 age group. We strive to provide respectful and quality service to all our customers regardless of age or any other factor. We acknowledge that, as you have raised a complaint, there were shortcomings in our service delivery. You have known our company for many years and must realise this is not our usual standard and may have misinterpreted our intentions, however, I respect your opinion, and we are committed to rectifying these issues promptly. Your feedback is invaluable to us, and we will use it to improve our processes, take more care, and ensure that such incidents do not occur in the future.

Great to hear from our long term customers, great to hear we are still delivering the same standard of service you have become used to and will of course maintain the our service standards in the future.

Thank you for taking the time to share your experience of our service delivery. It is good to hear the process West London Gas utilise is easy and quick. We will keep up the good work for you in the future!

Great to get such positive feedback from our long-term landlords. We hope to be able to deliver the same standard of service for you well into the future too.