My suitcase was broken into during the trip, and as a result I needed to buy another one. I asked for help from the national guide and he just wasn't interested. I had to continually remind him I...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time and trouble to post your review following your tour with us.
We are sorry to hear of the disappointment your experienced with regards to your case being damaged while on tour and regret you did not receive the service you expected during the circumstances.
We will contact our China office for investigation into the circumstances surrounding your broken case and get back to you in as soon as possible.
We have also duly noted your comments relating to your disappointment with your meals.
In the meantime, please feel free to contact us for assistance if you require so.
Kind regards,
Junior
商品のレビュー
購入日: 04/10/2015
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信頼できるカスタマー
11 years ago
Efficient service, covered everything I needed
購入日: 17/10/2015
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信頼できるカスタマー
11 years ago
Everybody worked hard to make our holiday memorable.
Thank you for taking the time to post your review of your recent Grand tour of China which sounds like was a trip to remember with levels of service from your guide which were pleasing and enhanced your tour.
We definitely hope that we can take you to China again showing you less-traveled parts of China, now that you have seen the big cities and attractions.
Kind regards,
Junior
Thank you for taking the time to post us your review following your China Encounters tour which you have recently returned from.
We are pleased you have enjoyed the service your guide has provided you with.
Kind regards,
Junior
The booking request form was easy to complete. When I followed up the request with a phone call, Arti your agent listened to my questions and provided clear informative reassuring answers. She was...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you very much for providing us with your kind comments following your interaction with Arti and we are very pleased you have decided to book with us and we hope to show you an unforgettable time when you travel.
We will be sure to pass your kind comments over to Arti who will be pleased she was able to provide you with a service which put a smile on your face!
We look forward to welcoming you on tour in the not too distant future.
Kind regards,
Junior
Thank you for talking the time to post your feedback and your disappointment at the factory visits you have attended during your tour.
The shopping opportunity which follows is quite popular with travelers who like to buy genuine Silk, Pearls or Jade for example but appreciate this was not to your liking.
We do hope to see you again!
Kind regards,
Junior
商品のレビュー
購入日: 04/10/2015
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信頼できるカスタマー
11 years ago
The National Guide (Michelle) was excellent and made sure everything ran well.
商品のレビュー
購入日: 04/10/2015
0
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信頼できるカスタマー
11 years ago
Entire tour was exceptional much thanks to great organization and superb national guide.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
