Addison, the national guide, with his personality and professionalism pulled everything together. There were 28 on the tour who all jelled together.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to leave your comments after your Ancient China Tour. Addison will be very appreciative of your kind words which we will pass onto China.
We appreciate your constructive feedback regarding the pace of your tour. We have improved this for our 2016/17 tours and we are positive that our passengers will see the improvements implemented thanks to feedback you all kindly provide us with.
With such an extensive range of itineraries available - we hope to welcome you back to a truly spectacular destination once again.
Kind regards,
Shanice
Excellent. Brilliant guide (Allen) made even the most tiring days and airport delays bearable and ensured everything ran as smoothly as possible.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback - we are delighted to hear that your guide Allen was such a great asset to your tour, particularly when there were unforeseen delays.
It's pleased us greatly to also find out that you've achieved one of your childhood goals and visited the astonishing world-renowned sites China has to offer!
We look forward to welcoming you back on another Wendy Wu adventure!
Kind regards,
Shanice
We stayed in very good hotels. Our leader and the local guides were very informative.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome back from your tour with Wendy Wu featuring the Telegraph!
We are delighted to see that you have rated both service and product as excellent!
Thank you for your feedback in regards to food, which we will make note of.
Enjoy your pictures from the amazing destinations you visited, and we hope to see you back again soon.
Kind regards,
Shanice
excellent tour guides particularly Fahad he was clear and concise and liked his sense of humour.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Wow! Welcome back on your 5th tour with Wendy Wu!
It is safe to say that you have thoroughly enjoyed the exciting variety of tours on offer and cannot thank you enough for your on-going support.
Thank you for your feedback - Fahad especially will be chuffed to hear that he put a smile on your faces and you were very happy with the service received.
We look forward to welcoming you back on your 6th tour with us in the near future!
Kind regards,
Shanice
I have still not received any confirmation of my recent booking, despite having paid my deposit of £350 on Tuesday. I was told I would receive confirmation by email immediately and I have not,...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
It was lovely speaking with you this morning - we are pleased to hear that you located your confirmation documents and are sure that you are looking forward to your trip with us.
If you have any further queries, please do not hesitate to contact us.
Kind regards,
Shanice
購入日: 11/11/2015
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信頼できるカスタマー
10 years ago
Couriers good, buses on time, hotel rooms excellent
I have already returned a feedback form (30/10/15) however I am happy to do so again.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome back from your Discover China with the Telegraph tour and thank you for sending us in your feedback.
We are grateful for such kind comments and are delighted to hear that you had such a great time - exceeded by the company of Neil Conner and John Craven. Wendy Wu has received several uplifting reviews about your guides and will be sure to pass these on!
We look forward to welcoming you back on tour with us in the future and your family and friends also, so that they too can experience the treasures of China.
Kind regards,
Shanice
The lady that I spoke to was extremely friendly and helpful. I had originally booked my interest online but no one phoned me back so I had to phone in myself which was a shame. The booking process...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for booking with us on the incredible Grand Tour of China!
Sorry to hear that you were not initially contacted as swiftly as hoped for, however we are delighted to hear that you spoke directly to one of our staff and booked a fantastic trip covering China's top destinations!
Wishing you a wonderful tour for next year and in the meantime if you have any further queries please feel free to contact us.
Kind regards,
Shanice
Not enough information provided about tour activities, advertised as a comfortable pace however many of our tour were unable to complete some of the activities due to the strenuous nature. Lot of...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to provide us with your feedback.
We make every effort to make sure that our passengers are aware of each tour's pace, so are disappointed to hear that you found it difficult.
Each meal included in the group tours are planned to give you a genuine taste of the regions that you visit, and these are usually accompanied by rice.
We can see that by your product rating you enjoyed the adventure overall and hope that this has not deterred you from embarking on a new adventure with us in the future.
Kind regards,
Shanice
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.