They listen to you and what you want in a tour. Nothing is too much trouble and get back to you with qoutes and different options. They're just marvelous
Service received is always great, whether it be on the phone, email or personally at the Auckland office.
Wendy Wu delivers just like they say.
Awaiting to take my first tour with them in August...
As usual, very good and very helpful staff. Nothing seems too much trouble, puts one at ease and takes away all worries, which carries through in the tour.
This is a review of the booking process...
Using WW made life easy. Total inclusion equals low stress. Nice!
Only 4 stars since there is often the impression that staff are flat stick and there...
great service second time using them . deposit seems verry high . make further comments after trip
Jayden
Wendy Wu Tours New Zealand
2 months ago
Hi,
Thank you for your review and for choosing to book with us again. We’re pleased to hear you found our service great.
We appreciate your comments regarding the deposit. To secure a booking, it costs $400 per person, and once the airline requests ticketing, we require an additional $1,600 to secure those flights. In your case, the flights were ticketable at the time of booking confirmation, therefore your deposit was higher.
We look forward to hearing your feedback after your trip and we hope you have a fantastic holiday.
Best regards,
Wendy Wu Tours Team
Very efficient as normal
Answered all questions quickly
Jayden
Wendy Wu Tours New Zealand
2 months ago
Hi,
Thanks for your review. We are pleased to hear you had a good experience booking your trip to Japan.
Have a fantastic time on Japan by Rail!
Many thanks,
The Wendy Wu Tours Team
