UK pond specialists with 25+ years’ experience, trusted by 10,000+ customers to build & maintain ponds & water features.
サービス
4.9
/5
5
4
3
2
1
437
17
3
2
8
467
去年の評価数:
すべて( 11,496件)のレビューを表示中
信頼できるカスタマー
11 years ago
I purchased the item as they claimed it fitted over Oase pipework. It does but needs…
I purchased the item as they claimed it fitted over Oase pipework. It does but needs other items to secure so is of no use.
They should have either included or at least noted what was needed.
As...
さらに表示
Water Gardening Direct
Water Gardening Direct Ltd
11 years ago
Thank you for taking the time to complete feedback for us.
I am very sorry to hear of the misunderstanding regarding the use of the 76mm flexible pipework you recently ordered from ourselves. Although we always recommend that Jubilee Clips are used to secure flexible pipework, we have not included this advice within the flexible pipework product page of our website.
To help other customers avoid this misunderstanding we will be changing our website to include our recommendations for the use of clips whenever flexible pipework is used.
Thank you once again for you comments
Kind Regards
Toby Harris
Director
Water Gardening Direct
Tel:01778 341199
0
共有
信頼できるカスタマー
11 years ago
Good communications all the way through the transaction - no problems!!!
0
共有
信頼できるカスタマー
11 years ago
First class service, and after sales.
0
共有
信頼できるカスタマー
11 years ago
Placed order nearly 3 weeks ago still awaiting delivery!!
Placed order nearly 3 weeks ago still awaiting delivery!!
Water Gardening Direct
Water Gardening Direct Ltd
11 years ago
Thank you for taking the time to respond to our feedback request.
Please accept my unreserved apologies.
Due to the size of the preformed pond that was ordered (1.85m x 1.25m), we are only offer a 2 man delivery service which takes 7 - 10 days, as there are very few carriers are able (or willing) to offer deliver services for items of this size.
Unfortunately the carrier we used to deliver your pond failed to deliver on the date we agreed with yourself, due to a failure in the transfer of the product from their central hub to your local delivery depot.
Although we dispatch your pond in good time, I would like to apologise for our carriers performance and assure you that we have already asked for this failure to be fully investigated.
I hope your new pond bring you lots of pleasure in the years to come and should you require any assistance please do not hesitate to contact us.
Once again please accept my apologies for this late delivery.
Kind Regards
Toby Harris
Director
Water Gardening Direct
Tel:01778 341199
信頼できるカスタマー
11 years ago
I fully accept this was a fault of the courier! And I do apologise for the error! Alls well that ends well. I have now received my items and I am fully satisfied thank you! However as the courier service was the one that let you down maybe you need to have words with them!
0
共有
信頼できるカスタマー
11 years ago
Excellent service
0
共有
信頼できるカスタマー
11 years ago
Good device
0
共有
信頼できるカスタマー
11 years ago
Quick delivery
0
共有
信頼できるカスタマー
11 years ago
quick delivery by excellent courier service
0
共有
信頼できるカスタマー
11 years ago
Easy ordering and goods arrived before expected date, which was excellent.
0
共有
信頼できるカスタマー
11 years ago
Not happy not yet received goods
Not happy not yet received goods
Water Gardening Direct
Water Gardening Direct Ltd
11 years ago
Thank you for your feed back regarding the two plants recently ordered from ourselves.
I would like to apologies for the delay in sending these plants, which I understand have now been dispatched and delivered.
During the early part of the season we sometimes list plants within our website based on our suppliers forecasted delivery dates. Normally this works well, however in his particular case both of the plants you ordered were not delivered to us on time as they had not reached our minimum acceptable quality standards.
I hope that your plants flourish over the months to come and again apologies for delay in there delivery.
Kind Regards
Toby Harris
Director
Water Gardening Direct
Tel:01778 341199
.We’re a UK pond and water gardening specialist with over 25 years of hands-on experience, trusted by 10,000+ customers to create and maintain successful ponds and water features. Whether you're building your first wildlife pond or managing filtration on a large, stocked system, we provide expert advice, trusted brands, and reliable support to help you get it right first time.
.We’re a UK pond and water gardening specialist with over 25 years of hands-on experience, trusted by 10,000+ customers to create and maintain successful ponds and water features. Whether you're building your first wildlife pond or managing filtration on a large, stocked system, we provide expert advice, trusted brands, and reliable support to help you get it right first time.