Lack of action / follow-up when dealing with problem
How they can improve their service:
-property manager should reply to emails
-was promised incentive vouchers that never got
-was told 3-4 times contractors would come and fix something in...
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Sally
Seekers
5 years ago
Hi Michela, we are sorry to hear you are not happy with the service you have received from Walton Robinson. We are just waiting for your vouchers to be delivered and will get these to you as soon as we have them. The contractor has confirmed he will be out this week to complete any outstanding work. Please accept our apologies for the delay. Kind regards, Walton Robinson
Appalling customer service. Even though, it's been over a month we moved in our flat, we still haven't received the inventory. We have emailed and called them every week about this in the last month,...
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Sally
Seekers
5 years ago
Hi Dominique, your Property Supervisor has contacted you this week to discuss the issues you have been experiencing. The contractor has attended this week to complete all outstanding work in the property. The issue with the rent payment has also been sorted. Apologies for the confusion. Kind regards, Walton Robinson
Bien dans l'ensemble. Point négatif: ils ne répondent à aucun mail et aucune information n'est donnée concernant les utilities.
Sally
Seekers
5 years ago
Hello, thank you for your feedback. If you would like any further information from us please contact us on 0191 243 1000 or email enquiries@waltonrobinson.com. Kind regards, WR
It's the first time for me to rent a property in the UK and it was really challenged for me. The Clerk showed brilliant servive and great kindness to help me complete the forms. Also, a girl with...
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Sally
Seekers
5 years ago
Hello, thank you so much for your feedback, we're very happy to hear that our team helped you out and we will pass on your thanks. Kind regards, WR
Seekers is an independent property consultancy based in Newcastle upon Tyne. Our wide range of services include sales, lettings and investments. We work with landlords, students, professionals, homebuyers and developers.
Seekers is an independent property consultancy based in Newcastle upon Tyne. Our wide range of services include sales, lettings and investments. We work with landlords, students, professionals, homebuyers and developers.