Viator レビュー

Hi Scott, Thank you for your feedback. At Viator, we take customer concerns seriously and continuously work with our suppliers to enhance the quality of our services. Each supplier's performance is regularly reviewed to ensure we maintain the highest standards of customer satisfaction. Please be advised that the tour title and tour details page show that this is an exterior experience. We regret that your experience did not meet expectations and appreciate the opportunity to improve. If there’s anything further we can do, please don’t hesitate to reach out. Kind Regards, Viator Customer Support

Hi, Thank you for your feedback. Please note that the initial price displayed is an average starting price. Depending on the selected travel date, availability, demand, and options chosen during the booking process, the final price may increase or decrease accordingly. We apologize for any confusion caused and appreciate you taking the time to share your experience. Best regards, Mathias Viator Customer Service

Hi, Thank you for your feedback. Viator offers a Price Match Guarantee, which allows customers to receive a refund of the difference if they find the same tour with the same vendor at a lower price. For more information on how to submit a claim, please visit: https://www.viator.com/help/articles/6. We hope this helps, and we appreciate the opportunity to assist you. Kind Regards, Viator Customer Support