Muddy Paws レビュー

Thank you very much for your 5* rating!

Thank you so much for your feedback

Hi There, We are sorry to hear you are not pleased with our service. Would you be able to provide us with some more information either via email at admin@muddypawsinsurance.co.uk or over the telephone on 0121 308 8685. Kind regards Muddy Paws Team

We are so pleased to hear your claim was dealt with so promptly. We are here to help if you need us again.

Thank you for your feedback. We always try to keep our premiums as competitive as possible but if you ever have any queries, please do contact the team who will be happy to help.

Hi There Thank you for your feedback which we take very seriously. Unfortunately, we are unable to cover any admin fees that are added to your invoice by your vets for submitting the claim on your behalf. We do have access to an online portal where you can submit any claims directly to us in the hope these fees can be avoided. Your excess is payable for each condition within each policy period. We can see that this has been deducted in line with the policy terms however the £150 is only charged once in each year. We hope this explains things further, but if you do have any other queries, please let us know. Many thanks MP Team

Thank you for your kind words, we do always love to hear how your beloved pets are getting on.