Delivery was timely and I got what I ordered. I would use them again
商品のレビュー
Customer Service
Universal Fans
7 years ago
Hi, thanks for reviewing us, it’s lovely to hear your order arrived on time. Regarding the noise, it’s difficult to say whether your fan is operating correctly or not based on your comments alone. Although the Eco Silent should operate very quietly, people have different levels of sensitivity to noise. However, we would like to look into this for you because in some cases a noisy fan may indicate a fault. You can contact our warranty team by emailing service@universalfans.com.au . We just need a bit more detail about the noise your experiencing (volume, type of noise, etc). Thanks again and we look forward to hearing from you.
I unfortunately ordered the wrong size of fan, but didn’t realise this until I opened the box and saw the physical size of the blades.
The tradesman was at my house ready to fit the unit so I phoned...
さらに表示
Customer Service
Universal Fans
7 years ago
Hi, thanks for your feedback and we’re sorry that you’re unhappy with our returns policy. However, in order to guarantee all of our customers a brand new product, we cannot accept the return of open boxes for change of mind returns. All of our customers receive a confirmation email which gives them the opportunity to review and make any necessary changes to their order prior to dispatch. Even after the order is sent, we can exchange the order provided that the box is not opened and we receive the request within the timeframe outline on our website: https://www.universalfans.com.au/return-policy/ . Although we’re sorry to lose your business, we need to apply this policy fairly to everyone. If we can be of further assistance to you please email service@universalfans.com.au
