Took two months for them to deliver the fan. Initially thinking it would only take 4 working days. Minimal support, I had to follow up numerous times. Very disappointed
Customer Service
Universal Fans
7 years ago
Hi, thanks for bringing this to our attention. I’ve looked into this and we sincerely apologise for letting you down. We do our best to provide accurate ETAs, but in this case it looks like we failed to do so. There were a number of factors that contributed to this, including a miscommunication with our supplier and reduced staffing levels over the Easter period. We are reviewing our processes so that we can do better in the future. Once again, our sincere apologies, and if we can be of further assistance, please email us service@universalfans.com.au.
The rating is based on delivery and follow up. The fans look good but have yet to be installed so nothing more can be said until they are in operation.
