I bought one of these fans some time ago, perhaps a year ago, and was reluctant to leave a review, even when contacted until I had owned the fan for at least a year. I think that now having bought...
I do not expect an $800 ceiling fan to fade from a wood tone to a yellow green colour in a year when installed indoors, bright room, away from direct sunlight.
To be fair the fan was replaced, but...
They didn’t deliver when they said they would. They didn’t return my phone call.
Customer Service
Universal Fans
5 years ago
Hi there! We apologise for not returning your phone call. Although we have been operating with reduced staff on-site, we still pride ourselves on being able to provide a high standard of customer service, and we're sorry we did not meet this standard in this case. I've looked at the tracking information, and it looks as though your order was delivered within 2 business days. While the usual ETA for delivery to your area is 1 business day, please understand that we can only give an approximate timeframe for delivery. We're sorry if the slight delay caused any convenience to you, but let us know if there's anything else we can do for you by emailing service@universalfans.com.au
