Triton sent me a incomplete non functioning digital shower controller, it was also approximately 75% of the price I paid to the complete shower brand new....for a simple remote control!! I tried to...
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Jamie
Triton Showers
7 years ago
Sorry to hear of your disappointment on this occasion. From the order details regarding your purchase, you purchased this standalone digital shower controller from our website spare parts section. Being a relatively recent product to market, we would expect demand for spare parts on our digital shower to be very low currently, as any product related faults would be covered under the product's 5 year guarantee at this time.
From what you have described, it would seem that you are looking for a complete digital shower unit, which would require the combined purchase of both the controller and the mixer unit, which makes the shower operational. Complete digital shower units can be found in the 'Our Range' section of the Triton Showers website, as well as through many Triton stockists in trade and retail.
We hope this helps to clarify why the part you purchased may not be fully to your requirements in this instance. Should you wish to return the controller or enquire about ordering the accompanying mixer unit, please contact our Customer Service team or email online@tritonshowers.co.uk. Kind regards, James.
商品のレビュー
Jamie
Triton Showers
7 years ago
Sorry to hear of your disappointment on this occasion. From the order details regarding your purchase, you purchased this standalone digital shower controller from our website spare parts section. Being a relatively recent product to market, we would expect demand for spare parts on our digital shower to be very low currently, as any product related faults would be covered under the product's 5 year guarantee at this time.
From what you have described, it would seem that you are looking for a complete digital shower unit, which would require the combined purchase of both the controller and the mixer unit, which makes the shower operational. Complete digital shower units can be found in the 'Our Range' section of the Triton Showers website, as well as through many Triton stockists in trade and retail.
We hope this helps to clarify why the part you purchased may not be fully to your requirements in this instance. Should you wish to return the controller or enquire about ordering the accompanying mixer unit, please contact our Customer Service team or email online@tritonshowers.co.uk. Kind regards, James.
購入日: 27/07/2019
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TC
Trusted Customer
Feefoに#よる#検証#済み
7 years ago
Trusted CustomerのTriton Showersに関するコメント:
The website shopping page could have been more responsive and easier to use. I had to make 2 attempts to complete my purchase.
Jamie
Triton Showers
7 years ago
Thank you for your feedback and sorry to hear of the difficulty you encountered with making your online purchase with us. We made our website responsive in 2016 and so we are sorry to hear you have had a disappointing experience on this occasion. To enable us to look into this further and help improve our online experience, we would be most grateful if you could please email any further details of where you experienced difficulties, to online@tritonshowers.co.uk. Kind regards, James.
商品のレビュー
Jamie
Triton Showers
7 years ago
Thank you for your feedback on your Triton 8000 series shower head. Great to hear that you are pleased with the performance of the shower head. The spray plate is designed to be removed without the need for a 'key'. Step-by-step instructions can be found in the product's user guide, available from the Triton website or on request from Customer Service (tel. 02476 372 222). Kind regards, James.
secure packaging and presentation of basin tap with instructions in well designed box and soft fabric bag very impressive. would recommend TRITON and have already ordered shower fittings through...
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Karl
Triton Showers
7 years ago
Thank you for your kind review. It is always rewarding to read when customers are happy with service received from us. Best Regards, Karl
Far more empathy from the customer service advisor, parts need a vast reduction in price plus a more economic courier service should be employed. Hermes will do it for £2.00!!
Karl
Triton Showers
7 years ago
Thank you for your review
The price of parts is very competitive with the market . After checking your order it appears that you paid for next working day delivery, hence the higher delivery cost of £6.95.
Kind Regards, Karl.
商品のレビュー
Karl
Triton Showers
7 years ago
Thank you for your review The price of parts is very competitive with the market . After checking your order it appears that you paid for next working day delivery, hence the higher delivery cost of £6.95. Kind Regards, Karl.
Very easy to place order online, prompt acknowlegement, processing and shipment of order. Products arrived within 2 days via Royal Mail 2nd Class. Products appropriately packaged for shipment.
Karl
Triton Showers
7 years ago
Thank you for your kind review. It is always rewarding to read when customers are happy with service received from us. Best Regards, Karl
At Triton, we’re proud to be known as ‘The UK’s Shower company’. Having produced expertly engineered, innovative shower designs for the British public since 1975, we’ve been an important part of your first thing routine for over 40 years.
We want that morning routine to be a great experience, which is why every Triton shower is expertly designed and rigorously tested.
At Triton, we’re proud to be known as ‘The UK’s Shower company’. Having produced expertly engineered, innovative shower designs for the British public since 1975, we’ve been an important part of your first thing routine for over 40 years.
We want that morning routine to be a great experience, which is why every Triton shower is expertly designed and rigorously tested.