The sevice was good but the consultant didn't know anything about the actual ship I had chosen I was given 2 lots of wrong information had to find out for myself.
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for taking the time to rate your experience and look forward to many more interactions. I'll make sure this reaches all departments.
ONLY JANE CAMPBELL DESERVES THE 5 STARS. The other depts get 2, for persistence!
Jane Campbell was sincere, courteous and professional. Top service. She found exactly the cruise route, cabin and...
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Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thank you for leaving such a great rating and we are so glad Jane was able to assist you in booking your well deserved cruise holiday. I am sorry to hear about your experience with our memberships department. I will ensure your details get removed from their database so you don't receive any calls in the future.
TC
Trusted Customer
6 years ago
Hello Karen
I received another call from the Philippines to promote your 2 for 1 offer. The person just couldn't take no for an answer and that I'm happy with Kane Campbell. She kept talking, I had no choice but to end her call!!!
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for letting us know about this. i'm sorry this has happened, however your feedback helps us get better. We are looking into this.
Excellent and thorough customer service - although still awaiting a call to cancel on of the travel insurances I purchased for the other person travelling with me as she had already organised her...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
We appreciate your positive feedback, and we’re glad we have been able to work with you to create a great holiday booking experience. I'll be sure to pass this review onto the correct department so they can contact you in regards to the changes against your booking. They will be in touch shortly.
Banjo was very helpful when we called and followed up with us to let us know that he accomplished two cabin side-by-side very very helpful and yes would recommend the service
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thank you for your feedback, we appreciate your time and will certainly let Banjoe know of your comments. We look forward to booking you again in the future.