Called a number of times, assured a call back but never happened. Very difficult to speak to the same person, even when dialling extension provide via email.
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
We’re sorry your recent experience didn’t match your expectations. It is an uncommon instance and we know we can do better. We will be in contact shortly.
購入日: 13/12/2019
0
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信頼できるカスタマー
Feefoに#よる#検証#済み
6 years ago
They help me purchase the cruise over the phone as i am not confident with the internet and yes i recommend them to many more people
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.
Nicole, the person who helped with booking, excellent. Very Sadly had to cancel booking, still waiting to have this confirmed, have rung twice but not getting anywhere.
also if booked with anyone...
さらに表示
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We are sorry that you feel this way. We will have somebody contact you shortly.
信頼できるカスタマー
6 years ago
All solved, thankyou
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
Thank you so much for updating the star rating. We are pleased we were able to assist.
Good service only thing is that consultant asked if I wanted travel insurance I said no as I have private travel insurance and still you guys call me to ask me 3 times very annoying
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
Thank you for letting us know about this and i am sorry this has happened to you. We hope you enjoy your time away.
She should have asked me for my name on my passport, all our documents are wrong and it has taken numerous emails back and forth to get them fixed, my husband's name was right, mine is all wrong
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
We are sorry to hear that this has happened. Please be assured we will follow up with you shortly to ensure all your details are correct.