Thank you for taking the time to share your feedback.
We're glad to hear that you found our staff polite and respectful. However, we're truly sorry to learn that you felt unsupported towards the end of your case. Our aim is always to provide thorough assistance from start to finish, and we regret if this wasn’t your experience.
Your comments are important to us, and we will use them to review and improve how we manage cases and support our clients throughout the entire process.
If you would be willing to discuss this further or if there’s anything we can do to assist you now, please don’t hesitate to get in touch.
