Turf should be first delivery, as it is said to lauy it immediately. I had very late delivery and my gardener was waiting from 8am till 4pm for delivery to arrive. Bad customer service
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We do try to make it as clear as possible that our deliveries are made between 8am-6pm. We also have our customer services team available who will be able to get an estimated delivery time from the haulier for you on the day of the delivery in order to help you plan.
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購入日: 25/07/2023
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Mohammed Rayhan
Feefoに#よる#検証#済み
3 years ago
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Mohammed RayhanのTopsoil Direct Ltdに関するコメント:
Extremely disappointed. Product arrived as faulty. Contacted them. They asked us to wait for two weeks to see what happens. According to them , grass turf will be fine. Why would I have to go through...
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購入日: 25/07/2023
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Demetris Andreou
Feefoに#よる#検証#済み
3 years ago
Demetris AndreouのTopsoil Direct Ltdに関するコメント:
The soil arrived on time, the friendly delivery driver dropped it in a place of my choosing with a crane from the truck. The soil felt nice in texture, no large clumps or stones (some sharp debris so...
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback.
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購入日: 21/07/2023
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Nigel Elkes
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3 years ago
Nigel ElkesのTopsoil Direct Ltdに関するコメント:
Great quality and great service - would 100% recommend
I ordered compost twin stack, the top bag was half full of compost and the bottom bag was a very sandy mud mix that I could only use as ballast in a raised bed. Makes you wonder if the twin stack...
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Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that you have had an issue with your recent delivery. I don't believe that we have been made aware of this before now so we will be in touch shortly to discuss further with you.
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Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear you are unhappy with your recent delivery we will be in touch to discuss your concerns.
購入日: 21/07/2023
1
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信頼できるカスタマー
Feefoに#よる#検証#済み
3 years ago
Very professional & friendly service . Helped us workout how many rolls we would need etc .. delivery was swift and we were kept well informed. Definitely recommend.
I was very happy with my delivery, people was friendly. The product was good quality and the timing was amazing.
I Wass receiving updates conforming delivery date and time.
Based on my positive...
I was expecting refund or replacement but after one week simply said because we didn’t lay same day that’s why it is dead! We received on 12th afternoon and laid on 14th Morning . It is not...
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Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
商品のレビュー
Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
