Informative information through emails and the app prior to going on the holiday.
Loved how everything is included makes the holiday so much easier!
Katherine our tour guide was AMAZING
The service was ok, the emails were usually replied to within a few days, but there were also days in which we received no reply. We were also put in the wrong room for our pre-tour accommodation...
さらに表示
Feedback Team
Topdeck Travel
10 months ago
Thanks so much for sharing your review . It’s great to hear the experience was memorable overall, with a fun pace, amazing sights and a Trip Leader who helped make navigating Japan (especially the bullet train and luggage forwarding) feel smooth and stress-free. Meeting new people and creating those first-time-in-Japan moments is exactly what these trips are all about.
When it comes to activities, all Topdeck trips are designed with a balance of included experiences and free time. Optional activities are offered to help travellers personalise their days, add extra experiences or simply make the most of the destinations at their own pace. Everything included in the trip price is clearly outlined in the trip notes, along with the optional extras available should you wish to take part. This structure keeps the trip flexible and makes sure travellers only pay for the things they genuinely want to do.
Regarding the pre-trip accommodation, it’s good to hear the rooming issue was resolved quickly, though it’s completely understandable that it was frustrating at the time. Your comments on communication are also appreciated and your feedback helps us keep improving.
Thank you again for taking the time to share your thoughts. It’s great to hear that the experience still gave you plenty of highlights, memories and new friends. We hope to welcome you on another great trip in future!
Communication from Topdeck was received in a timely manner and extra accommodation was booked as requested. If you have any questions before the trip, it's super quick and easy to ask via the website...
Transport was mixed experience. We started the trip in a large, comfortable coach, but were switched to a much smaller one by the second travel day. While the smaller coach made sense for navigating...
Overall good. The trip manager was friendly, the drivers were good, the hotels were all good. I did feel like the trip manager could have given us more information, there wasn't much shared aside...
Thanks so much for your awesome review! We're stoked to hear you had an unreal time on your Get Social: Central Europe Highlights trip. Your Trip Leader and Driver are absolute legends and we’ll be sure to pass on your kind words. Sounds like you made some amazing memories along the way and we hope to welcome you back on another Topdeck trip in future!
Topdeck’s the small-group travel company that gives you more of what you really want. More choice. More freedom. More inclusions. More must-see sights. More insider experiences. More moments that matter to you. Take your pick of our Europe, Asia, New Zealand and Middle East trips for those aged 18-32 – and get ready for an adventure that’s packed with more of everything.
Topdeck’s the small-group travel company that gives you more of what you really want. More choice. More freedom. More inclusions. More must-see sights. More insider experiences. More moments that matter to you. Take your pick of our Europe, Asia, New Zealand and Middle East trips for those aged 18-32 – and get ready for an adventure that’s packed with more of everything.