Advertised next day delivery, only part of order received and staff member not the most helpful when I rang to question this. Received the next day but the toner I needed was in 2nd order.
Took numerous emails to convince the customer service rep that our brand new Brother print was working fine, and it was a faulty Cyan toner cartridge at fault
Josh
TonerGiant.co.uk
6 months ago
Hi There,
Thank you for taking the time to review your recent order with us.
Looking at your case, I can see my colleague was asking for a lot of information, that maybe could have been asked for in the initial email, but based on advise from our tech guys, looked to indicate a couple of different consumables could have been at fault, which is why further information was then requested.
I can see we have now got to the bottom of the issue, and a replacement unit has been issued for you? I hope you do not have any further issues with this, and can continue using our product without issues.
Excellent customer service. Advise and knowledge excellent.
Options given on price and value for money.
Excellent service next day off to most areas.
Will highly recommend them for all your...
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.