When ordering more than one product they are sent separately.
A bit of a pain with delivery perhaps you could arrange with the delivery companies for them to email or text when delivery will be made....
Having got half way through printing my History Group Newsletter I ran out of ink on my HP2510 printer. I ordered two multipacks of 301 XL black/colour from Toner Giant to be delivered by courier....
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TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank You for your feedback regarding your recent order with us. I am so sorry to hear that you have been experiencing problems with two of the cartridges. Our Customer Care Team have arranged to send replacements, you will receive confirmation of these details shortly. Again I am very sorry for the problems you have experienced, but am pleased that we have been able to resolve the issue for you.
Kind regards
TonerGiant Customer Care Team
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good afternoon,
Thank you for taking the time to speak with me today regarding your feedback. I'm glad that your received your replacement cartridges and that you are happy with them.
I was also delighted to hear that you were happy with the service you received, and that you will be shopping with us again in the future because of the way we looked after you after you provided us with feedback.
Kind regards
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
Toner Giant replaced two faulty cartridges within 48 hours and saved me considerable distress in my halted printing. I had experienced a lot of problems with my previous cartridge supplier with very little follow-up satisfaction.I don't think this will be the case with my new supplier, Toner Giant. I am very satisfied with their rapid and considerate response.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for the lovely feedback.
I'm glad that we could help you get back up and printing again.
Kind regards
TonerGiant Customer Care Team
Wrong item was delivered - still not replaced, 3 days later, with the correct pack. Wrong item still not collected.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank You for taking the time to leave feedback regarding your latest purchase with TonerGiant. I am sorry to hear about the picking error. This issue has now been resolved by our Customer Services and you have been E-Mailed the details of the collection and replacement. If you wish to discuss this further, please feel free to contact us.
Kind regards
TonerGiant Customer Care Team
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good afternoon,
Thank you for taking the time to talk to me regarding the recent feedback you sent.
I am pleased to hear that you have received your order and that you are happy with the follow up customer care you have received.
If you need any further help or assistance in relation to this matter, please contact me directly as I will be delighted to help.
Kind regards
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
Matter now resolved with correct toner supplied and the errant one collected.
Thanks for the voucher - much appreciated.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for your positive feedback.
Kind regards
TonerGiant Customer Care Team
We placed and paid for an order beginning of last week and have stiil not received it
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for taking the time to leave your valued feedback.
I am really sorry to hear that your order has not yet arrived. I have tracked this with our courier and they’ve advised that delivery has been attempted twice, but each time they were unable to deliver.
I am sorry for any inconvenience this may have caused you, please be assured that your order will be with you today.
Kind regards
TonerGiant Customer Care Team.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for taking the time to speak with me earlier. I am glad to hear that your order has arrived.
Once again, I am very sorry for any inconvenience caused due to this matter and as a good will gesture I have emailed you a gift voucher to help restore your faith in our company.
I’m glad you were happy with the follow up care you received.
Kind regards
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
Toner Gaint have kept in touch constantly to find out if we have received our order and have tried to track it. The staff have been very helpful. The courier has let them down as Nobody has tried to deliver it to us. We were on site when they said they had tried to deliver
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.