Ordered 23/10/13, told it would be the next day only to find out it hadn't even been dispatched. I was then told it would be out to me on 25/10/13 and it had been upgraded to pre 10.30am delivery and...
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TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good morning Simon,
I was really sorry to hear of the issues you encountered with your delivery. Thank you for talking to me today about the feedback you kindly provided us with; it is clear from our telephone conversation that the delay caused you inconvenience.
I was happy to hear that your order has now been successfully received. As I explained during our telephone conversation, delays like this are very unusual. I know as a regular shopper with us you have always received your order the next working day; it was very unfortunate that this particular order was delayed, causing you inconvenience.
I’m glad that this matter has been resolved for you and that you are happy with the follow up care received. Please use the good will gift voucher I have sent you towards your next order, so we can offer you our excellent delivery service once again.
Kind regards
Geri
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
Follow up service was sincerely apologetic and offered a £20 gift voucher which was satisfactory.
If this company would just use parcel service from Royal Mail I'd give them an 'excellent'. As it is, this is 5 days later and I'm still waiting for my ink, the package having been left at the...
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TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good morning Pat,
Thank you for taking the time to speak with me this morning to discuss the feedback you left on our website.
I was really sorry to hear that your order arrived later than you expected. I am going to follow this up with our courier as they unfortunately sent you an incorrect delivery date.
I am glad to hear that your order has now been safely received and that you are happy with the follow up care you received regarding your enquiry.
Please accept my genuine thanks for highlighting this error, your feedback has been very valuable and it will help us improve the service we offer our customers.
If you need any further help or assistance, please contact me directly as I will be delighted to help.
Kind Regards,
Geri
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
Excellent customer service from Toner giant who are now resolving the problem. My package has arrived and everything is now OK.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for your positive feedback.
It was my pleasure to resolve the matter for you.
Kind regards
Wendy
TonerGiant Customer Care Team
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.