After experiencing problems with trying to return a faulty toner cartridge to a different seller, it was a relief to receive one that worked and delivered on time. I have used TonerGiant before and...
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TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Thank you for taking the time to leave me with your feedback. It was lovely to have an opportunity to speak with you today about your feedback.
I am pleased to hear that you are happy with TonerGiant’s own brand cartridges, and that the issues you have had with this products have been from a different supplier.
If you should need any further help or assistance in relation to this matter, please do not hesitate to contact me as I will be delighted to help you.
Kind Regards,
Geri
TonerGiant Customer Care Team
商品のレビュー
購入日: 07/11/2013
0
共有
信頼できるカスタマー
12 years ago
Very good
商品のレビュー
購入日: 07/11/2013
0
共有
信頼できるカスタマー
12 years ago
Prompt service and estimated delivery time spot on .
The toners do not fit my OKI printer.
I emailed the company nearly three days ago and have had no reply.
The fact that I am not able to use my printer is now seriously affecting my business.
It is...
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TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good afternoon Brian,
I was very sorry to hear of the issues you had with a toner cartridge we provided you with.
I am pleased that this matter has now been resolved in full for you now and that have received a fully working replacement, and that you are up and running again with your printing.
I’m sorry that your initial email was not picked up; as I explained during our telephone call we are very proud of the excellent response times we provide our customers with, so I will be looking into this matter further to see why your enquiry had not been picked up earlier.
Thank you for taking the time to provide us with your feedback; it’s very important to know how our customers are feeling. I am very pleased to hear that you are happy with the follow up care you have now received from TonerGiant. If you need any further help or assistance with any printing related matters, please contact me as I will be more than happy to help you.
Kind Regards,
Geri
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
A lesson in how to regain a customers confidence and business.
A shame many others can not react so swiftly, admit their mistake and rectify it.
A very welcome voucher, off my next order, for inconvenience.
Thank Geri
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.