incorrect toner cartridge sent, initial order for 622x we were sent a 602
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Good morning Nigel,
Thank you for taking the time to speak with me today regarding the valued feedback you left us.
I was really sorry to hear about what went wrong with your order. I am pleased to hear that this has now been resolved for you and that you have received the correct items this morning.
Please be assured that that this matter has been fully rectified, and the error has been amended on our website to prevent it happening again.
I was glad to hear that you have been happy with the follow up service you received from TonerGiant in relation to your customer service enquiry and feedback.
Kind Regards,
Geri
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
extreemly quick follow up on my feed back. and prompt action to rectify the problems.
polite and correct customer service representative. very professional service.
I was really sorry to read your feedback regarding receiving a faulty toner from us. Thank you for taking the time to speak with me, to explain the situation in more detail.
As I advised during our telephone call, our compatible products are of a very high standard and to receive a leaking toner is very unusual. I know that you have ordered them in the past and never had any trouble before with our cartridge. It is clear from the description you gave me that you were sent a faulty toner.
I wish to advise you that a replacement has been arranged, this will be with you on Thursday. Once again I am sorry for any inconvenience caused due to you receiving a faulty toner.
I am pleased to hear that you are happy with the follow up care you received after you left your feedback on our website. If I can be of any further help or assistance in relation to this matter, please contact me as I will be more than happy to help you.
Kind Regards,
Geri
TonerGiant Customer Care Team
信頼できるカスタマー
12 years ago
The reply was immediate. The reponse was totally acceptable and appreciated.
overall the service was very good. i forgot to enter my company name and it was refused at the door, but as soon as your rep realized this they contacted me straight away and the situation was...
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.